Payment Terms for Custom Orders
At DJ Campers, our payment terms for custom orders are structured to ensure transparency, security, and mutual trust throughout the collaboration. Below is a detailed breakdown of our standard payment conditions, tailored for flexibility while safeguarding production workflows:
1. Deposit/Payment in Advance
- Initial Deposit: A 30–70% upfront payment is required upon order confirmation to secure materials and initiate production planning. This aligns with industry practices to mitigate risks associated with custom designs and specialized sourcing.
- Exceptions: For long-term partners or repeat clients, the deposit may be negotiable (e.g., 20% upfront).
2. Milestone Payments
For large or complex orders (e.g., >10,000 units), we offer phased payment schedules to ease cash flow:
- 30% deposit upon order confirmation.
- 40% payment after prototype approval or midway through production.
- 30% balance payment before shipment.
- Flexibility: Milestone percentages and timing can be adjusted based on project scope.
3. Balance Payment (Final Settlement)
- The remaining balance is typically due 7–15 days prior to shipment to ensure timely logistics and customs clearance.
- Documentation: Final invoices and shipping documents (e.g., Bill of Lading, Certificates of Compliance) are issued upon full payment.
4. Accepted Payment Methods
We support secure and globally accessible payment options:
- Bank Transfer (TT): Preferred for large transactions; requires bank details and SWIFT/BIC codes.
- Letter of Credit (LC): Available for orders exceeding $50,000; subject to bank processing timelines.
- Online Platforms: PayPal for smaller deposits (e.g., prototypes), with transaction fees covered by the client.
5. Terms & Conditions
- Penalties for Delays: Late payments incur a 1.5% monthly interest fee and may pause production until resolved.
- Refund Policy: Deposits are non-refundable once material procurement or tooling begins, unless defects arise from our production errors.
- Taxes/Duties: Clients bear responsibility for import taxes, VAT, or tariffs unless otherwise negotiated.
Next Steps
To tailor payment terms to your project, provide:
- Order volume and design specifications;
- Preferred payment schedule (e.g., phased or lump-sum);
- Certifications required (e.g., LC terms).
Our team will draft a formal agreement to align with your financial and operational needs.
